Exam Policy

Exam format

• Foundation (Level 1) has 30 questions and a 40-minute time limit.
• Practitioner (Level 2) has 35 questions and a 50-minute time limit.
• Expert (Level 3) has 40 questions and a 60-minute time limit. The pass mark is 70% at every level.

Questions are drawn at random from a larger question bank for each level. Higher levels use more scenario questions based on realistic work situations. The topics covered at each level are published on the level page before purchase.

Scoring

Every exam is scored automatically against a fixed answer key that our subject experts write and review. No artificial intelligence is used to grade answers. Your result and score are shown right after you submit.

How exams are taken

Exams are taken online, from any computer with a modern browser and a stable connection. There is no camera monitoring, screen recording or identity check. Your certificate and its public record state that it was an online, unproctored assessment.

Retakes

Each purchase includes 4 attempts in total, which means your first attempt and up to 3 free retakes, all within 12 months of purchase. You can retake right away. Each retake draws a new random set of questions and favors questions you have not seen before. Once you pass, no further attempts are needed. More attempts require a new purchase.

Technical problems

If the exam fails because of a problem on our side, we will reset your attempt or refund you, whichever you prefer. Report problems to support@verilevel.com within 7 days.

Appeals

If you believe a question was wrong or unclear, or that your result is incorrect, email support@verilevel.com within 14 days of your exam. A person will review your appeal and reply within 10 business days. If we find an error that changes your result, we will correct it and issue the certificate.

Misconduct and revocation

If we have good reason to believe that an exam was taken in breach of the Terms, we will email you with the reasons and give you 14 days to respond. After reviewing your response, we may confirm the result, cancel the attempt or revoke the certificate. A revoked certificate shows as revoked on its public page.

Validity and renewal

Certificates are valid for 24 months, because AI tools change quickly. You can renew by passing the current exam for the same level.

Accommodations

Candidates with disabilities can request extra time and other reasonable accommodations at no extra cost. See our Accessibility and Accommodations page.